Internal service quality in IT service management: insights from the perspective of IT service employees

In this Digital Transformation era, businesses are continually finding and implementing technology to run their business productively and efficiently. A service framework must be in place to support the end-users in optimizing the usage of ICT systems, and in managing the service delivery of the ICT...

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Détails bibliographiques
Auteur principal:	Puteri Shariza, Megat Khalid
Format:	Thèse
Langue:	anglais
Publié:	2021
Sujets:	T58.5-58.64 Information technology T58.6-58.62 Management information systems
Accès en ligne:	https://etd.uum.edu.my/9610/1/s900883_01.pdf https://etd.uum.edu.my/9610/
Abstract	Abstract here

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