Factors affecting counter service quality of Lembaga Hasil Dalam Negeri Malaysia (lhdnm), Cheras branch
Service quality is among the issue that organization need to face especially organization that oriented towards service. Service quality will reflect the organization whether they have achieved the required quality or not, set by the organization and customers expectation. This study focusses on to...
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| Format: | Thesis |
| Language: | English English English |
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2019
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| Online Access: | https://etd.uum.edu.my/9612/1/s821424_01.pdf https://etd.uum.edu.my/9612/2/s821424_02.pdf https://etd.uum.edu.my/9612/3/s821424_references.docx |