E-service quality of online shopping website: customer satisfaction in Lazada

Customers are very important to online vendors; therefore, customer satisfactions become their main focus. For organisations and researchers alike, satisfaction of customer has been a topic of foremost concern. Recently, online vendors are required to offer more services on their websites. In conjun...

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Bibliographic Details
Main Author:	Mohd Fudzi, Fatin Syahirah
Format:	Thesis
Language:	English English English
Published:	2019
Subjects:	T58.5-58.64 Information technology HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/9635/1/s824050_01.pdf https://etd.uum.edu.my/9635/2/s824050_02.pdf https://etd.uum.edu.my/9635/3/s824050_references.docx https://etd.uum.edu.my/9635/
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