The influence of emotional intelligence on front-line employees' job performance in service businesses / Abdul Kadir Othman

The current study conceptualizes the role of EI dimensions in influencing employees' job performance dimensions by taking into account the moderation effects of service typologies; namely, Professional Service, Service Shop and Mass Service, the nature of service (the extent of Emotional Labor...

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Bibliographic Details
Main Author:	Othman, Abdul Kadir
Format:	Thesis
Language:	English
Published:	2010
Subjects:	Business societies
Online Access:	https://ir.uitm.edu.my/id/eprint/5830/2/5830.pdf

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