A study on the impacts of service quality and relationship quality on customer satisfaction at a Celcom outlet in Kemaman / Fatin Amirah Azhar
The purpose of this study is to investigate the impact of service quality and relationship quality on customer satisfaction at a Celcom Outlet in Kemaman. The research was conducted based on nine hyphothesis that relate to the elements of independent variables that is service quality and relationshi...
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| Format: | Thesis |
| Language: | English |
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2015
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| Online Access: | https://ir.uitm.edu.my/id/eprint/89091/1/89091.pdf |
| Abstract | Abstract here |