A study of customer satisfaction level at Telekom Malaysia / Padilah Hj. Md. Yunus

This research focuses on the efficiency and effectiveness of customer satisfaction survey at Telekom Malaysia. To examines the needs of Customer Relationship Management (CRM) system and analyze the interaction between Telekom Malaysia and customer. Information is gathering through interviews with TM...

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Détails bibliographiques
Auteur principal:	Md. Yunus, Padilah
Format:	Thèse
Langue:	anglais
Publié:	2005
Sujets:	Malaysia
Accès en ligne:	https://ir.uitm.edu.my/id/eprint/939/1/TD_PADILAH%20MD%20YUNUS%2005_5%201.pdf

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