Consumer complaint behaviour, satisfaction with complaint handling, mobile phone dependency and relationship quality in mobile phone service industry
The insignificant number of complaints as compared to the huge number of mobile phone subscribers generated the interest to conduct this study.This study is related to consumer complaint behavior, relationship quality, satisfaction with complaint handling and mobile phone dependency in the mobile ph...
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| Format: | Thèse |
| Langue: | anglais |
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2016
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| Accès en ligne: | http://psasir.upm.edu.my/id/eprint/69210/7/FEM%202016%2017%20-%20IR%20edit.pdf |