Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel

In this study, the model describes the impact of price, performance and expectations on satisfaction, is tested. The results suggest that pre-price and pre-performance expectations do not play important roles in determining customer satisfaction in a low price/high quality hotel industries. Post-pri...

وصف كامل

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Ahmad, Sabri
التنسيق:	أطروحة
اللغة:	الإنجليزية الإنجليزية
منشور في:	1999
الموضوعات:	Consumer satisfaction Hotels
الوصول للمادة أونلاين:	http://psasir.upm.edu.my/id/eprint/77864/1/t%20GSM%201999%202%20%281900118346%29.pdf

مواد مشابهة

Critical success factors of budget hotel performance and mediating role of customer satisfaction
حسب: Nazari, Narges
منشور في: (2019)

A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria
حسب: Zakaria, Hasbullah
منشور في: (2008)

Customer repurchase intentions on Ramadhan iftar buffet in 4 & 5 star hotels / Fatmawati Abdul Fatah
حسب: Abdul Fatah, Fatmawati
منشور في: (2016)

Decision-Making In Hotel Pricing
حسب: Harmiles, Daramin
منشور في: (2001)

Determinants of female customers' satisfaction in Saudi Arabian retail banks / Maysoon Ibrahim Qanetah
حسب: Qanetah, Maysoon Ibrahim
منشور في: (2011)

Technology readiness, customer perceived value, customer information satisfaction and behavioral intention on tablet-based menu ordering experience / Muhammad Izzat Zulkifly
حسب: Izzat Zulkifly, Muhammad
منشور في: (2017)

Managing service quality, customer's satisfaction and loyalty: The case of RHB Bank Jalan Padungan Branch / Augustine Iman Bandang and Lekny Eni Minier
حسب: Bandang, Augustine Iman, وآخرون
منشور في: (2017)

Customers' satisfaction and service quality towards frontline staff at Yayasan Sarawak / Nur Affiqah Alwi
حسب: Alwi, Nur Affiqah
منشور في: (2015)

Determinants of job satisfaction among employees at Kuching High Courts /Aida Montong
حسب: Montong, Aida
منشور في: (2018)

Difficulties faced by facility management employed in hotel / Syaza Nurafiqa Bolhassan
حسب: Bolhassan, Syaza Nurafiqa
منشور في: (2020)

Influence of customer orientation and internal marketing on job satisfaction among employees in banking industry in Lagos, Nigeria
حسب: Obodoechi, Acho Kenneth
منشور في: (2020)

Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs
حسب: Kasiri, Leila Agha
منشور في: (2015)

Pricing strategy and its implication on hotel financial performance / Wan Ahmad Nasroun Wan Salman
حسب: Wan Salman, Wan Ahmad Nasroun
منشور في: (2010)

Customer retention in Malaysia banks: the effect of relationship marketing, service quality, price, and mediation of satisfaction
حسب: Chim, Weng Kong
منشور في: (2022)

Relationship between service quality and customer satisfaction at Tabungan Haji Kuching / Fadzilah Ramlee
حسب: Ramlee, Fadzilah
منشور في: (2015)

A study on customers' expectations towards ‘energy’; design, price or quality? / Intan Shafinaz Ahmad
حسب: Ahmad, Intan Shafinaz
منشور في: (1996)

Examining behavioural intentions on online hotel booking among Malaysian guests
حسب: Amin, Dawood Ismail
منشور في: (2021)

Non-price determinants on intention to purchase of organic foods in State of Kedah, Malaysia
حسب: Tan, Yew Kuan
منشور في: (2015)

Customers satisfaction towards Islamic banking services: A study of Malaysian banks in Kuala Lumpur / Asmah Saad
حسب: Saad, Asmah
منشور في: (2015)

Causal relationship between service guarantees and customer satisfaction in four-and five-star hotels in Malaysia
حسب: Mohd Shahril, Aslinda
منشور في: (2014)

Consumer complaint behaviour, satisfaction with complaint handling, mobile phone dependency and relationship quality in mobile phone service industry
حسب: A. Rahman, Mohd. Khirzanbadzli
منشور في: (2016)

Airbnb customers’ service quality and satisfaction with big data approach
حسب: Ding, Kai
منشور في: (2021)

Students’ satisfactions towards food quality, price and value at UiTM Terengganu cafeterias / Siti Noraisah Dolah @ Abdullah
حسب: Dolah @ Abdullah, Siti Noraisah
منشور في: (2011)

Price expectations and the demand for agricultural loans
حسب: Habibullah, Muzafar Shah
منشور في: (1985)

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia
حسب: Teh, Chean Boon
منشور في: (2002)

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia.
حسب: Teh, Chean Boon
منشور في: (2002)

Benefit and sacrifice factors affecting customer satisfaction toward adoption of internet banking in Iraqi Kurdistan region
حسب: Majeed, Ashty Rasull
منشور في: (2020)

Antecedents of behavioural intention and prioritization of restaurant attributes affecting customer satisfaction at casual dining restaurants in the Klang Valley, Malaysia
حسب: Ebrahimian, Mahshid
منشور في: (2019)

A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
حسب: Ramli, Nur Haslina
منشور في: (2008)

A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid
حسب: Jaid, Nor Hilmi
منشور في: (1998)

Proposed beach resort hotel at Desaru, Johor Darul Takzim / Mohamed Saburi Azirun
حسب: Azirun, Mohamed Saburi
منشور في: (1988)

The Effect of Service Process on Guests Encounter Satisfaction at Three-Star Hotels
حسب: Mohd Ali, Hairuddin
منشور في: (2006)

Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib
حسب: Talib, Murni Farhana
منشور في: (2011)

A study on fashion window displays in Malaysia and its influence on consumers shopping decision / Nor Aishah Zaha Zainal Abidin
حسب: Zainal Abidin, Nor Aishah Zaha
منشور في: (2016)

Knowledge of risks and vulnerability, preparedness, the government support and homestay operators business resiliency / Ammar Abd Ghapar
حسب: Abd Ghapar, Ammar
منشور في: (2017)

Developing a conceptual model of hotel’s employee turnover in the Klang Valley, Malaysia
حسب: Chaichi, Kamelia
منشور في: (2018)

Factors that influence customer satisfaction towards services provided by Sutra Beach Resort & Spa (SBR) / Rosharizan Che Husin
حسب: Che Husin, Rosharizan
منشور في: (2008)

Factors influence customer loyalty in hotel industry
حسب: Yan, Zhang
منشور في: (2015)

Efficiency and effectiveness of hotels in Kuala Lumpur and factors affecting their performance
حسب: Rahmati, Elham
منشور في: (2015)

A study on customer’s awareness towards SUKIMI’S products / Mohd Norisham Mohamad Rosli
حسب: Mohamad Rosli, Mohd Norisham
منشور في: (2011)