An evaluation of a training program conducted by a private training provider

The purpose of this study was to evaluate a series of a training programs conducted by a private training provider from January 1996 to December 1997. The training program was 'Telephone Techniques and Courtesies' organized by a private training provider, Consembition Jaya Sdn. Bhd. loc...

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Bibliographic Details

Main Author:	Annamalai, Sathivalu
Format:	Thesis
Language:	English English
Published:	1998
Subjects:	Employees - Training of - Evaluation Telephone etiquette
Online Access:	http://psasir.upm.edu.my/id/eprint/9085/1/FPP_1998_84%20IR.pdf