Airbnb customers’ service quality and satisfaction with big data approach

A desire for sustainability, enjoyment of activities and financial gain, which has sparked a growing interest among researchers and businesses, drives the sharing economy phenomenon. The sharing economy enables people to sell services through reputable online platforms such as Uber or Airbnb. Thi...

Description complète

Détails bibliographiques
Auteur principal:	Ding, Kai
Format:	Thèse
Langue:	anglais
Publié:	2021
Sujets:	Bed and breakfast accommodations Lodging-houses Consumer satisfaction - Research
Accès en ligne:	http://psasir.upm.edu.my/id/eprint/99375/1/DING%20KAI%20-%20IR.pdf

Documents similaires

Guests’ satisfaction with service quality provided by homestays in Selangor, Malaysia
par: Raju, Munieleswar
Publié: (2015)

Challenges faced by registered homestay operators from the perspectives of selected stakeholders in Selangor, Malaysia
par: Mohamad Nor, Sarina
Publié: (2019)

Hotel guests’ intention to engage in green activities / Fauziah Deraman
par: Deraman, Fauziah
Publié: (2012)

Residential Satisfaction of Public Housing Dwellers in Alkish and Alzaiton, Benghazi City, Libya
par: Mohamed Athram, Huda
Publié: (2000)

Low-Cost Implementation and Satisfaction in Kota Bharu, Kelantan
par: Wan Mohd Nawi, Wan Syamuri
Publié: (2004)

Technology readiness, customer perceived value, customer information satisfaction and behavioral intention on tablet-based menu ordering experience / Muhammad Izzat Zulkifly
par: Izzat Zulkifly, Muhammad
Publié: (2017)

Customers' satisfaction and service quality towards frontline staff at Yayasan Sarawak / Nur Affiqah Alwi
par: Alwi, Nur Affiqah
Publié: (2015)

Managing service quality, customer's satisfaction and loyalty: The case of RHB Bank Jalan Padungan Branch / Augustine Iman Bandang and Lekny Eni Minier
par: Bandang, Augustine Iman, et autres
Publié: (2017)

Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs
par: Kasiri, Leila Agha
Publié: (2015)

Residential satisfaction with management services at Taman Tasik Mewah condominium, Seremban, Malaysia
par: Zainal Abidin, Izu Adilla
Publié: (2012)

Antecedents of behavioural intention and prioritization of restaurant attributes affecting customer satisfaction at casual dining restaurants in the Klang Valley, Malaysia
par: Ebrahimian, Mahshid
Publié: (2019)

Program Homestay Dan Kesannya Ke Atas Pembangunan Komuniti Desa Di Negeri Selangor, Malaysia
par: Ismail, Yusof
Publié: (2010)

Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel
par: Ahmad, Sabri
Publié: (1999)

Customers satisfaction towards Islamic banking services: A study of Malaysian banks in Kuala Lumpur / Asmah Saad
par: Saad, Asmah
Publié: (2015)

Critical success factors of budget hotel performance and mediating role of customer satisfaction
par: Nazari, Narges
Publié: (2019)

Determinants of female customers' satisfaction in Saudi Arabian retail banks / Maysoon Ibrahim Qanetah
par: Qanetah, Maysoon Ibrahim
Publié: (2011)

Development of antioxidant-rich purple sweet potato (Ipomoea batatas L.)-based extruded breakfast cereal
par: Senevirathna, Sri Sampath Janaka
Publié: (2022)

Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang
par: Bujang, Romzan
Publié: (2015)

Relationship between service quality and customer satisfaction at Tabungan Haji Kuching / Fadzilah Ramlee
par: Ramlee, Fadzilah
Publié: (2015)

Influence of customer orientation and internal marketing on job satisfaction among employees in banking industry in Lagos, Nigeria
par: Obodoechi, Acho Kenneth
Publié: (2020)

Faktor kepuasan pelanggan terhadap perkhidmatan Kementerian Perdagangan Dalam Negeri, Koperasi Dan Kepenggunaan Wilayah Persekutuan Putrajaya dan Kuala Lumpur, Malaysia
par: Mat Udi, Zulfamy
Publié: (2018)

Consumer complaint behaviour, satisfaction with complaint handling, mobile phone dependency and relationship quality in mobile phone service industry
par: A. Rahman, Mohd. Khirzanbadzli
Publié: (2016)

A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria
par: Zakaria, Hasbullah
Publié: (2008)

Customers’ satisfaction toward front counter services in Valuation & Property Management Department, Majlis Perbandaran Sungai Petani, Kedah (MPSPK) / Norliani Omar
par: Omar, Norliani
Publié: (2011)

A study on customer’s awareness towards SUKIMI’S products / Mohd Norisham Mohamad Rosli
par: Mohamad Rosli, Mohd Norisham
Publié: (2011)

Factors that influence customer satisfaction towards services provided by Sutra Beach Resort & Spa (SBR) / Rosharizan Che Husin
par: Che Husin, Rosharizan
Publié: (2008)

Level of customer satisfaction toward building customer loyalty : a case study at Binaraya PKINK Sdn Bhd / Nurul Aida Mohd Zin
par: Mohd Zin, Nurul Aida
Publié: (2012)

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia
par: Teh, Chean Boon
Publié: (2002)

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia.
par: Teh, Chean Boon
Publié: (2002)

Customer's satisfaction towards services offered by Bintulu Port / Mohamad Azahan Mohammad Othman
par: Mohammad Othman, Mohamad Azahan
Publié: (2015)

Benefit and sacrifice factors affecting customer satisfaction toward adoption of internet banking in Iraqi Kurdistan region
par: Majeed, Ashty Rasull
Publié: (2020)

A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid
par: Jaid, Nor Hilmi
Publié: (1998)

Consumer complaining behavior : consumers' evaluations on service recovery strategies
par: Ahmad, Norzie Iriani
Publié: (2001)

A case study on the community acceptance and satisfaction of electronic services (E-Service) / Noradilah Zakariah
par: Zakariah, Noradilah
Publié: (2005)

Market sentiment, housing prices, consumption structure upgrading and cities' innovation capacity in China
par: Ding, Yemin
Publié: (2022)

Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib
par: Talib, Murni Farhana
Publié: (2011)

Causal relationship between service guarantees and customer satisfaction in four-and five-star hotels in Malaysia
par: Mohd Shahril, Aslinda
Publié: (2014)

Analysis of fluidized bed and inclined bed drying of paddy for Malaysia conditions
par: Sarker, Md. Sazzat Hossain
Publié: (2014)

Optimization of batch adsorption and fixed-bed adsorption of vanillin onto resin H103
par: Abu Samah, Rozaimi
Publié: (2016)

A study on fashion window displays in Malaysia and its influence on consumers shopping decision / Nor Aishah Zaha Zainal Abidin
par: Zainal Abidin, Nor Aishah Zaha
Publié: (2016)