Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.

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Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.

Détails bibliographiques
Auteur principal:	Mohammed Aljunaid, Najib
Format:	Thèse
Langue:	anglais
Publié:	2006
Sujets:	HF5001-6182 Business
Accès en ligne:	http://eprints.usm.my/25951/

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