A Study Of Logistic Service Quality In A Container Terminal Operations

Show other versions (1)

Kajian ini difokuskan kepada tahap kepuasan terhadap perkhidmatan yang diberikan oleh pihak terminal kontena kepada penggunanya. The study is focused on the satisfaction level of the container terminal main users. The main users of the container terminal are the shipping agent, forwarding agent,...

Full description

Bibliographic Details
Main Author:	C.kaleappan, C.kaleappan
Format:	Thesis
Language:	English
Published:	2006
Subjects:	HF Commerce
Online Access:	http://eprints.usm.my/29440/
Abstract	Abstract here

Similar Items

A Study Of Logistic Service Quality In A Container Terminal Operations
by: C. Kaleappan, C. Kaleappan
Published: (2006)

A Study Of Logistic Service Quality In A Container Terminal Operations
by: C., Kaleappan
Published: (2006)

A Study On Logistics Relationships And Logistics Service Quality With Logistics Information Technology As Moderator
by: Zakaria, Hasnida
Published: (2009)

Modelling and simulation for logistic service company : case study on customer service operation
by: Chow, Deborah Yen May
Published: (2014)

Logistics service quality and customer loyalty among SME manufacturing industry in East Coast of Malaysia.
by: Nurhasifah Che Rameli
Published: (2019)

Performance measures and factors influencing the performance of Seaport Container Terminal's operation efficiency : The case on Northbutterworth Container Terminal (NBCT)
by: Lingam, Ramachandran
Published: (2014)

Logistics Strategic Orientations And Logistics Performance: The Roles Of Organizational Structure And Logistics Complexity
by: Haron, Md. Harashid
Published: (2007)

Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
by: Aljunaid, Najib Mohammed
Published: (2006)

A case study of RFID adoption by a Malaysian logistic company : an application of the technology appropriation model / Wilson Koh Tiong Lin.
by: Koh, Wilson Tiong Lin
Published: (2010)

Bond rating of upgrades and downgrades : the impact on stock returns / C.Thaneswary Chelliah.
by: Chelliah, C. Thaneswary
Published: (2002)

The perception of internal auditor on organizational factors influencing internal audit of quality effectiveness and company operational performance : a study of quality environment (5S) / Noor Aishah Haji Hassan
by: Noor Aishah, Haji Hassan
Published: (2012)

A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
by: Chan , Suz Jack
Published: (2015)

The determinants and impacts of container logistics service quality (CLSQ) on customer service retention :
by: Norhayati Syariff
Published: (2015)

A model for enhancing customer satisfaction for quality services and awareness through community participation
by: Umar Bello, Muhammad
Published: (2018)

Service Quality in Universiti Kebangsaan Malaysia (UKM)
by: Azanee, Othman
Published: (2011)

The relationship between service quality and customer satisfaction for taxi and grab car services in Malaysia
by: Choy, Johnn Yee
Published: (2023)

Improvement of ship berthing operation at port container terminal via discrete event simulation
by: Ataollah Shahpanah
Published: (2025)

Service loyalty: The effects of perceived service quality and the mediating role of customer satisfaction in the seafood restaurants in Kota Kinabalu
by: Liyana Abdullah
Published: (2006)

A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres / by Tan Seng Khee
by: Tan, Seng Khee
Published: (1996)

A study on compliance issues in service tax and customs duties / Mazni binti Abdullah.
by: Abdullah, Mazni
Published: (2003)

The influence of service marketing mix and umrah service quality on customer satisfaction and customer loyalty towards umrah travel agents in Malaysia
by: Othman, Bestoon Abdulmaged
Published: (2020)

The relationships among service quality, corporate image, student satisfaction and positive word-of-mouth in a Malaysian private university / Khoo Yen Ting
by: Khoo, Yen Ting
Published: (2012)

A Study to Improve Warehouse Operation Management in SME in Saudi Arabia
by: Ali, Abdulrazaq Mohammed
Published: (2010)

A study on the need for a new TNB consumers service center in Cheras/Balakong area / by Azman bin Mohd
by: Mohd, Azman
Published: (1996)

Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li
by: Tan, Thiam Keat, et al.
Published: (1998)

Religiosity and the perception on the service quality in islamic banking industry in Malaysia / Afida Nor Said
by: Afida Nor, Said
Published: (2012)

Quality of Information as a Strategic Factors in AIS Towards Better Organizational Performance: A Field Study of Iraq
by: Noori, Mohammed Sami
Published: (2010)

Terminal expansion model for a container port for Johor port
by: Loke Keng Bin
Published: (2025)

Public value and quality factors for continuous usage of police M-government services among users
by: Alkaabi, Saqr Khalfan Ali
Published: (2022)

Measuring service quality : a case study of United Malayan Banking Corporation Berhad / Nor Izah bt. Raja Jaafar
by: Raja Jaafar, Nor Izah
Published: (1996)

Relationship among service quality, food quality, perceived value, customer satisfaction and behavioural intentions in the Malaysian fast food industry / Seaw Thiam Chin.
by: Seaw, Thiam Chin
Published: (2010)

A study on full service restaurants' attributes and the key determinants of customer satisfaction behavioural intention / Chow Sweet Fun
by: Chow, Sweet Fun
Published: (2010)

Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal
by: Nor Ilyani, Zainal
Published: (2011)

Analysing Logistics Services Quality On E-Commerce Customer Satisfaction
by: Sivasangari, Balakisnan
Published: (2024)

Organization Determinants of Incremental and Radical Innovations in Industries Operating In Malaysia
by: Letchemenan, Gunaselan
Published: (2006)

Perception of Homestay Operators Towards Competitiveness of Homestay Destination in Malaysia
by: Norizan, Binti Abu Othman
Published: (2018)

The effect of service quality and marketing strategy on international postgraduate students loyalty towards Malaysian public universities mediated by emotional satisfaction
by: Kadhim, Hayder Alwan
Published: (2023)

The efficiency and profitability improvement of the rehabilitation operations and management of non performing loans : a case study of Bank Perusahaan Kecil & Sederhana Malaysia Berhad (SME Bank) / Ridza Ramza Ramli <and> Mohd Prasad Hanif
by: Ramli, Ridza Ramza, et al.
Published: (2010)

The effects of brand communication and service quality in building brand loyalty through brand trust: the case of Labuan International Business and Financial Centre
by: Sumarni Matnin
Published: (2014)

The influence of underwriting risks, internal factors and economic factors on the performance operators
by: Rahmawati, Alvi
Published: (2025)