A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
Tujuan kajian ini adalah untuk: (a) memeriksa kesan langsung kualiti perkhidmatan dan pengalaman pelanggan; (b) memahami kesan langsung sifat stor dan pengalaman pelanggan The aim of this study was to: (a) examine the direct effect of Service Quality and Customer Experience; (b) understand the...
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| Format: | Thèse |
| Langue: | anglais |
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2015
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| Accès en ligne: | http://eprints.usm.my/29993/ |
| Abstract | Abstract here |