Customer satisfaction on municipal services: A case study of Sungai Petani

Kementerian Perumahan dan Kerajaan Tempatan telah memperkenalkan “Key Performance Indicators” (KPIs) untuk meningkatkan mutu perkhidmatan awam kepada pelanggan dan pihak-pihak berkepentingan. Berdasarkan kepada pencapaian di dalam projek-projek terpilih di bawah KPIs, satu pekeliling pentadbiran tel...

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Bibliographic Details
Main Author:	Zakaria, Zaherawati
Format:	Thesis
Language:	English
Published:	2013
Subjects:	H1-99 Social sciences (General)
Online Access:	http://eprints.usm.my/37205/
Abstract	Abstract here

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