The Influence Of Hospitality And Service Quality Toward Tourist Satisfaction And Loyalty
The purpose of this study is to provide an understanding of the influence of hospitality and service quality toward tourist satisfaction and loyalty.. This study also uses a causative model in solving some aspects of customer satisfaction and loyalty. The gap in this study forms the basis of the stu...
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| Format: | Thèse |
| Langue: | anglais |
| Publié: |
2020
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| Accès en ligne: | http://eprints.usm.my/52383/ |