Service Supply Chain Performance In Malaysian National Car Service Centres: The Role Of Service Supply Chain Management Practices, Service Innovation Capability And Value Co-Creation
Service supply chain is a business strategy from the perspective of supply chain management. It enables organisations to achieve competitive advantage and profitability. However, studies on service supply chain performance measurement are limited in literature. Therefore, the aim of this study is to...
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| Format: | Thèse |
| Langue: | anglais |
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2020
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| Accès en ligne: | http://eprints.usm.my/52587/ |