Total Quality Management In Service Industry
This study argues that within the service industry a model built upon the TQM approach to management can be a dominant factor in guiding the organization to an effective means of becoming competent . This article examines the relationship, if any, between the critical factors ofTQM and the firms...
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| Format: | Thesis |
| Language: | English |
| Published: |
1998
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| Online Access: | http://eprints.usm.my/63235/ |
| Abstract | Abstract here |