Total Quality Management In Service Industry

This study argues that within the service industry a model built upon the TQM approach to management can be a dominant factor in guiding the organization to an effective means of becoming competent . This article examines the relationship, if any, between the critical factors ofTQM and the firms...

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Bibliographic Details
Main Author:	Remeli, Rozimi
Format:	Thesis
Language:	English
Published:	1998
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://eprints.usm.my/63235/
Abstract	Abstract here

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