The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.

Hotel-hotel di Malaysia perlu meningkatkan prestasi organisasi mereka. Pertama, keperluan untuk meningkatkan prestasi hotel adalah disebabkan oleh faktor-faktor luaran dalam sektor hospitaliti yang mengalami persaingan yang amat sengit Hotels in Malaysia need to improve their organizational perfo...

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Bibliographic Details

Main Author:	Razalli, Mohd Rizal
Format:	Thesis
Language:	English
Published:	2008
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://eprints.usm.my/9349/
Abstract	Abstract here