The mediating effect of patient satisfaction between health clinic service quality and patient loyalty
Malaysia is coming close to developed status and stated that healthcare industry is a prominent industry with the capability to generate income. Nowadays, patients have freedom of choice in healthcare providers either public or private sector. The loyal of patients is considered as a key business su...
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| Format: | Thesis |
| Language: | English English |
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2021
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| Online Access: | http://eprints.utem.edu.my/id/eprint/26003/ https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=121262 |
| Abstract | Abstract here |