The mediating effect of patient satisfaction between health clinic service quality and patient loyalty

Malaysia is coming close to developed status and stated that healthcare industry is a prominent industry with the capability to generate income. Nowadays, patients have freedom of choice in healthcare providers either public or private sector. The loyal of patients is considered as a key business su...

Full description

Bibliographic Details
Main Author:	Hamdan, Nur Salsabilah
Format:	Thesis
Language:	English English
Published:	2021
Subjects:	H Social Sciences (General) HF Commerce
Online Access:	http://eprints.utem.edu.my/id/eprint/26003/ https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=121262
Abstract	Abstract here

Similar Items

Service loyalty: The effects of perceived service quality and the mediating role of customer satisfaction in the seafood restaurants in Kota Kinabalu
by: Liyana Abdullah
Published: (2006)

Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal
by: Nor Ilyani, Zainal
Published: (2011)

The effect of service quality and marketing strategy on international postgraduate students loyalty towards Malaysian public universities mediated by emotional satisfaction
by: Kadhim, Hayder Alwan
Published: (2023)

The effect of perceived value dimensions on customer loyalty with the mediation of customer loyalty with the mediation of customer satisfaction attributes
by: Wu, Fan
Published: (2024)

Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
by: Aljunaid, Najib Mohammed
Published: (2006)

The mediating effect of customer inspiration between market orientation, satisfaction and loyalty among Proton users
by: Mustafa Rehman Khan
Published: (2020)

The influence of service marketing mix and umrah service quality on customer satisfaction and customer loyalty towards umrah travel agents in Malaysia
by: Othman, Bestoon Abdulmaged
Published: (2020)

Education Service Experience: From The Aspects Of Students’ Satisfaction And Loyalty
by: Liew, Kok Keong
Published: (2006)

Customer loyalty in financial services from a service-dominant logic perspective / Kat Mui Ling
by: Kat, Mui Ling
Published: (2010)

The relationship of talent management and job performance of local employees mediated by engagement and satisfaction
by: Ibraheem Hasan Thani Hasan, Al Hammadi
Published: (2022)

The relationship between service quality and customer satisfaction for taxi and grab car services in Malaysia
by: Choy, Johnn Yee
Published: (2023)

The relationship between store image, overall customer satisfaction and store loyalty
by: Fadzylie Dullie
Published: (2012)

The Impact of Brand Experience on Customer Citizenship Behavior among Airlines’ Passengers: An Examination of the Mediating Roles of Brand Relationship Quality, Affective Commitment, and Brand Loyalty.
by: Fahim, Syed Muhammad
Published: (2022)

A Study On The Relationship Between Store Image, Store Satisfaction And Store Loyalty
by: Gondasamy, Shamila Rani
Published: (2006)

Personal selling and trust as mediators in Surakarta home purchase decisions
by: Ayu Sartika, Galih
Published: (2025)

Citizen satisfaction of e-policing system in the UAE
by: Almansoori, Abdulla E.
Published: (2025)

Logistics service quality and customer loyalty among SME manufacturing industry in East Coast of Malaysia.
by: Nurhasifah Che Rameli
Published: (2019)

Analyzing Servqual Dimensions In Increasing Customer Satisfaction : A Comparative Study Between Hotel And Resort In Melaka
by: Ahmad Hidayat, Ahmad Ridzuan
Published: (2009)

Influence Of Perceived Service Quality, Social Media Marketing Activities And Patient Satisfaction On Patients Revisit Intention At Private Hospitals In United Arab Emirates
by: Wafi, Shaban M S
Published: (2023)

The effect of transformational leadership on innovative work behaviour: The mediating role of knowledge sharing in Saudi Telecommunication Company
by: Almassri, Mohanad Issa
Published: (2025)

Influences Of Psychosocial Support Services And Psychological Resilience On Health-Related Quality Of Life In Patients With Multiple Sclerosis In Kuwait
by: Alanezy, Mashail S. A. O.
Published: (2024)

Internal Marketing And Customer Loyalty: Mediating Effect Of Relationship Marketing
by: Sim, Hock Seng
Published: (2006)

Performance appraisal effect on organizational performance through employee satisfaction in UAE oil and gas companies
by: Salem Mohamed Abdulla Alkheyli, Aisha
Published: (2025)

The impact of job satisfaction towards employee performance
by: Azmi, Zuraini
Published: (2011)

E-commerce quality model towards customers’ repurchasing intention in copper and brass small enterprises in Surakarta
by: Marwati, Fithri Setya
Published: (2025)

The effects of perceived justice on satisfaction and customer loyalty in Malaysia telecommunication industry
by: Wendy Primus
Published: (2013)

Factors affecting customer satisfaction and retention in retail store
by: Panirchelvam, Dinesh
Published: (2021)

Competitive priorities of telecommunication service provider: Wireless internet
by: Majid, Safer Bee
Published: (2012)

The effects of brand communication and service quality in building brand loyalty through brand trust: the case of Labuan International Business and Financial Centre
by: Sumarni Matnin
Published: (2014)

Adoption factors of P3 sweetener towards achieving consumer satisfaction
by: Hasim, Mohamad Aidil
Published: (2020)

Study On Smartphone GPS Navigation Applications Satisfaction Among Tourists In Malaysia
by: Bintang Fajar, Muhammad Sultan
Published: (2020)

The Impact of Influencer Attributes on Consumer Information Adoption and Purchase Intention of Cosmetic Products in Malaysia: The Mediating Effect of Information Credibility
by: Nurashikin, Nazer Mohamed
Published: (2023)

Building brand reputation of the fast food industry through customer’s satisfaction in the United Arab Emirates
by: Alkaabi, Mohammed Rashed Abdulla Zuhair
Published: (2023)

A model for enhancing customer satisfaction for quality services and awareness through community participation
by: Umar Bello, Muhammad
Published: (2018)

Pay satisfaction mediating between employees' attitudes towards money and their perception of career satisfaction and well-being / Ng Cing Yee
by: Ng, Cing Yee
Published: (2009)

The adoption of third-party online food delivery services by micro food service businesses: an exploratory study
by: Zainal Abidin, Izhar Hafifi
Published: (2024)

A study on the determinants of behavioral intention towards using mobile banking services in Malaysia / Ang Gim Wah
by: Ang, Gim Wah
Published: (2010)

Quality 4.0 Adoption and Corporate Sustainability Performance in Malaysian Manufacturing Companies
by: KIT HIE, CHAN
Published: (2026)

The moderation of innovation on the relationship between market orientation and firm performance
by: Mohd Yusof, Sitinor Wardatulaina
Published: (2021)

Virtual brand personality, customer satisfaction and brand loyalty in online banking industry / Ong Khian Sin
by: Ong, Khian Sin
Published: (2009)