The mediating effect of patient satisfaction between health clinic service quality and patient loyalty

Malaysia is coming close to developed status and stated that healthcare industry is a prominent industry with the capability to generate income. Nowadays, patients have freedom of choice in healthcare providers either public or private sector. The loyal of patients is considered as a key business su...

Description complète

Détails bibliographiques
Auteur principal:	Hamdan, Nur Salsabilah
Format:	Thèse
Langue:	anglais anglais
Publié:	2021
Sujets:	H Social Sciences (General) HF Commerce
Accès en ligne:	http://eprints.utem.edu.my/id/eprint/26003/ https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=121262
Abstract	Abstract here

Documents similaires

Service loyalty: The effects of perceived service quality and the mediating role of customer satisfaction in the seafood restaurants in Kota Kinabalu
par: Liyana Abdullah
Publié: (2006)

Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia / Nor Ilyani Binti Zainal
par: Nor Ilyani, Zainal
Publié: (2011)

The effect of service quality and marketing strategy on international postgraduate students loyalty towards Malaysian public universities mediated by emotional satisfaction
par: Kadhim, Hayder Alwan
Publié: (2023)

The effect of perceived value dimensions on customer loyalty with the mediation of customer loyalty with the mediation of customer satisfaction attributes
par: Wu, Fan
Publié: (2024)

Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
par: Aljunaid, Najib Mohammed
Publié: (2006)

The mediating effect of customer inspiration between market orientation, satisfaction and loyalty among Proton users
par: Mustafa Rehman Khan
Publié: (2020)

The influence of service marketing mix and umrah service quality on customer satisfaction and customer loyalty towards umrah travel agents in Malaysia
par: Othman, Bestoon Abdulmaged
Publié: (2020)

Education Service Experience: From The Aspects Of Students’ Satisfaction And Loyalty
par: Liew, Kok Keong
Publié: (2006)

Customer loyalty in financial services from a service-dominant logic perspective / Kat Mui Ling
par: Kat, Mui Ling
Publié: (2010)

The relationship of talent management and job performance of local employees mediated by engagement and satisfaction
par: Ibraheem Hasan Thani Hasan, Al Hammadi
Publié: (2022)

The relationship between service quality and customer satisfaction for taxi and grab car services in Malaysia
par: Choy, Johnn Yee
Publié: (2023)

The Impact of Brand Experience on Customer Citizenship Behavior among Airlines’ Passengers: An Examination of the Mediating Roles of Brand Relationship Quality, Affective Commitment, and Brand Loyalty.
par: Fahim, Syed Muhammad
Publié: (2022)

The relationship between store image, overall customer satisfaction and store loyalty
par: Fadzylie Dullie
Publié: (2012)

A Study On The Relationship Between Store Image, Store Satisfaction And Store Loyalty
par: Gondasamy, Shamila Rani
Publié: (2006)

Logistics service quality and customer loyalty among SME manufacturing industry in East Coast of Malaysia.
par: Nurhasifah Che Rameli
Publié: (2019)

Influence Of Perceived Service Quality, Social Media Marketing Activities And Patient Satisfaction On Patients Revisit Intention At Private Hospitals In United Arab Emirates
par: Wafi, Shaban M S
Publié: (2023)

Personal selling and trust as mediators in Surakarta home purchase decisions
par: Ayu Sartika, Galih
Publié: (2025)

Citizen satisfaction of e-policing system in the UAE
par: Almansoori, Abdulla E.
Publié: (2025)

Analyzing Servqual Dimensions In Increasing Customer Satisfaction : A Comparative Study Between Hotel And Resort In Melaka
par: Ahmad Hidayat, Ahmad Ridzuan
Publié: (2009)

Influences Of Psychosocial Support Services And Psychological Resilience On Health-Related Quality Of Life In Patients With Multiple Sclerosis In Kuwait
par: Alanezy, Mashail S. A. O.
Publié: (2024)

The effect of transformational leadership on innovative work behaviour: The mediating role of knowledge sharing in Saudi Telecommunication Company
par: Almassri, Mohanad Issa
Publié: (2025)

Internal Marketing And Customer Loyalty: Mediating Effect Of Relationship Marketing
par: Sim, Hock Seng
Publié: (2006)

Performance appraisal effect on organizational performance through employee satisfaction in UAE oil and gas companies
par: Salem Mohamed Abdulla Alkheyli, Aisha
Publié: (2025)

The impact of job satisfaction towards employee performance
par: Azmi, Zuraini
Publié: (2011)

The effects of perceived justice on satisfaction and customer loyalty in Malaysia telecommunication industry
par: Wendy Primus
Publié: (2013)

E-commerce quality model towards customers’ repurchasing intention in copper and brass small enterprises in Surakarta
par: Marwati, Fithri Setya
Publié: (2025)

Factors affecting customer satisfaction and retention in retail store
par: Panirchelvam, Dinesh
Publié: (2021)

The effects of brand communication and service quality in building brand loyalty through brand trust: the case of Labuan International Business and Financial Centre
par: Sumarni Matnin
Publié: (2014)

Competitive priorities of telecommunication service provider: Wireless internet
par: Majid, Safer Bee
Publié: (2012)

Adoption factors of P3 sweetener towards achieving consumer satisfaction
par: Hasim, Mohamad Aidil
Publié: (2020)

Study On Smartphone GPS Navigation Applications Satisfaction Among Tourists In Malaysia
par: Bintang Fajar, Muhammad Sultan
Publié: (2020)

The Impact of Influencer Attributes on Consumer Information Adoption and Purchase Intention of Cosmetic Products in Malaysia: The Mediating Effect of Information Credibility
par: Nurashikin, Nazer Mohamed
Publié: (2023)

Building brand reputation of the fast food industry through customer’s satisfaction in the United Arab Emirates
par: Alkaabi, Mohammed Rashed Abdulla Zuhair
Publié: (2023)

A model for enhancing customer satisfaction for quality services and awareness through community participation
par: Umar Bello, Muhammad
Publié: (2018)

The adoption of third-party online food delivery services by micro food service businesses: an exploratory study
par: Zainal Abidin, Izhar Hafifi
Publié: (2024)

A study on the determinants of behavioral intention towards using mobile banking services in Malaysia / Ang Gim Wah
par: Ang, Gim Wah
Publié: (2010)

Pay satisfaction mediating between employees' attitudes towards money and their perception of career satisfaction and well-being / Ng Cing Yee
par: Ng, Cing Yee
Publié: (2009)

Consumers’ Consumption Values, Satisfaction and Loyalty Toward Mobile Payment Service Providers In China: Alternative Attractiveness As Moderator
par: Qi, Zhang
Publié: (2023)

Effects of Sports Service Environment towards Users’ Satisfaction, Loyalty, and Reuse Intention in the Public Sports Facilities in Sarawak
par: Simon, Titus
Publié: (2024)

The moderation of innovation on the relationship between market orientation and firm performance
par: Mohd Yusof, Sitinor Wardatulaina
Publié: (2021)