Improving the process of capturing clients' needs

Understanding of customer’s need is very crucial for any organisation to ensure that their need can be fully realised. Therefore, it is important for organisation to have a systematic approach to capture their client requirements. For Jabatan Kerja Raya (JKR) this system has been developed and imple...

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Détails bibliographiques
Auteur principal: Ibrahim, Faizah
Format: Thèse
Langue:anglais
Publié: 2010
Sujets:
Accès en ligne:http://eprints.utm.my/16469/1/FaizahIbrahimMFKA2010.pdf
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