Faktor-faktor yang menghalang kepada keberkesanan pengurusan aduan di Hotel Johor Bahru
Complaint management plays a special role in the management of customer retention and customer relationship management (CRM). CRM becomes a necessity strategic for the hotel industry to attract, enhance customer satisfaction and loyalty, and increase the number of repatronage customers. The increase...
| मुख्य लेखक: | |
|---|---|
| स्वरूप: | थीसिस |
| प्रकाशित: |
2010
|
| विषय: |