Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia
Organizations viewed training as part of investments in their human capital development for the benefit of the business. Appropriate training evaluation tools, instruments and methodologies are needed to evaluate training programmes that are considered critical for business. Skill-based training pro...
| Auteur principal: | |
|---|---|
| Format: | Thèse |
| Langue: | anglais |
| Publié: |
2012
|
| Sujets: | |
| Accès en ligne: | http://eprints.utm.my/39160/5/BadrulazizMuhammadMFPPSM2012.pdf |