The effect of green management on customer satisfaction in hotel industry in China
At the turn of the century, green hotels have become an inevitable trend in the hotel industry development and are touted as one of the ways to achieve sustainable development. However, the existence of different guidelines and standards is creating a lot of confusion to the hotel management due to...
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| Format: | Thèse |
| Langue: | anglais |
| Publié: |
2016
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| Accès en ligne: | http://eprints.utm.my/78631/1/YangHongJunMFM2016.pdf |