CRM critical success factor for manufacturing firms in Johor

The purpose of this study is to identify the relationship between Critical Success Factors (Leadership and Culture, Data and Information Technology, People and Process) with Organizational Performance (Economic Performance and Customer Satisfaction) in the implementation of Customer Relationship Man...

Full description

Bibliographic Details
Main Author:	Junaidi, Nur Shazwani Laila
Format:	Dissertation
Language:	English
Published:	Universiti Teknologi Malaysia 2026
Subjects:	General Works::Social Sciences::Management. Industrial Management General Works::Social Sciences::Entrepreneurship. Risk and uncertainty. Property Sustainable Development Goals (SDG)::Industry, Innovation and Infrastructure (SDG 9)
Online Access:	https://utmik.utm.my/handle/123456789/190841
Abstract	Abstract here

Similar Items

Reputation loss model subject to pipeline explosion from employee’s perception
by: Kamal ‘Azam, Nur Irdeana Izzanty
Published: (2026)

Structural model of critical success factors and performance outcomes for facilities management outsourcing
by: Zaharudin, Nur Zafirah
Published: (2026)

Women entrepreneurs’ sustainability using Islamic microfinance during COVID pandemic in Johor
by: Liew, Xi Ting
Published: (2026)

Antecedent factors of social entrepreneurial intention among students of higher education institution in Bangladesh
by: Aleya Yasmin, Aleya Yasmin
Published: (2026)

The influence of corporate social responsibility, media attention and internal control on earnings management in Chinese listed companies
by: Houyi, Wang
Published: (2026)

Personality traits, locus of control and emotional intelligence on entrepreneurial intention of university students in Pakistan
by: Mahar, Shaza
Published: (2026)

The antecedents and consequences of green innovation behavior on sustainability performance of ISO14001 manufacturing companies in Malaysia
by: Jie, Cheng
Published: (2026)

Ownership structure, financial constraints and firm innovation of Chinese public listed companies
by: Yue, Shanshan
Published: (2026)

Capital Structure, Business Model Innovation and Firm Performance in Chinese Growth Enterprises Market
by: Tian, Xu
Published: (2026)

A new process framework for strata title application
by: Kathitasapathy Shanmugapathy
Published: (2026)

Evaluation of design risk factor in construction project
by: Zulkarnain Tahmali, Mohammad Shadzfiq Tahmali
Published: (2026)

Exploring instagram visual storytelling marketing of independent cafés in Malaysia
by: Abdullah, Munirah Cheong
Published: (2026)

Consumption characteristics of Malaysia my second home participants
by: Jalaludin Khan, Mohd Jamsyeer Khan
Published: (2026)

Effects of social capital on product and process innovation towards supply chain resilience in chinese manufacturing industry
by: Tian, Jun
Published: (2026)

Evaluation of design risk factor in construction project
by: Zulkarnain Tahmali, Mohammad Shadzfiq Tahmali
Published: (2026)

The factors that influence a competitive entrepreneur: A study in Kuching City / Masyitah Sarip
by: Sarip, Masyitah
Published: (2015)

Gabungan peruntukan kanun tanah negara bagi penyelesaian pemilikan lot lidi dari perspektif pentadbiran tanah
by: Ismail, Norliana
Published: (2026)

The effect of green innovation on the relationship between environmental regulation and environmental sustainability in the China manufacturing industry
by: Yuan, Xin
Published: (2026)

Success factors structural model for facilities management contractor
by: Omar, Amir Farid
Published: (2026)

Open innovation, network ties, absorptive capacity and the eco-innovation performance of Malaysian SMES
by: Sikandar, Huma
Published: (2026)

The context and conditions of production equipment management practices among malaysian machinery and equipment companies
by: Mang, Hoo Poo
Published: (2026)

The impact of research and development management, dynamic capability, and strategic decision making on corporate performance
by: Rong, Law Bi
Published: (2026)

Dashboard of value stream mapping (VSM) for monitoring manufacturing performance
by: Teng, Chong Chin
Published: (2026)

Micro-Entrepreneur: Motivations, Challenges and Success Factors
by: Kalimah, Shahidan
Published: (2011)

Evaluating the antecedents of entrepreneurs' Al-Falah (success) in Kedah
by: Siti Nadirah, Mohammad Nawawi
Published: (2019)

Social customer relationship management adoption model for small and medium enterprise in Saudi Arabia
by: Ali, Mohanad Adam Libab
Published: (2026)

Cyber security quantification framework to measure the return of security investments for technology startups
by: Marican, Mohamed Noordin Yusuff
Published: (2026)

The factors influencing entrepreneurial success among micro entrepreneurs in Kedah
by: Alauddin, Amylia Hafawati
Published: (2024)

Factors influencing women entrepreneurs business success of SMEs in Malaysia
by: Abidah, Abdul Bari
Published: (2015)

Factors influence business success among bumiputera entrepreneurs in Penang
by: Khairulhisham, Shamsuddin
Published: (2019)

Growth strategy, entrepreneurial capability and business success of SMEs in Kedah
by: Ahmad Rafiq, Muda
Published: (2018)

Multi-criteria business model tools in adopting construction 4.0 for small medium enterprise contractors in Malaysia
by: Ratana Singaram, Loganathan
Published: (2026)

Factors influencing entrepreneurial behaviours among university students in Lahore Pakistan
by: Sabri, Pirzada Sami Ullah
Published: (2026)

The influence of social network on the relationship between bumiputera entrepreneurs’ personality traits and SME business performance in Sarawak / Siti Farah Edwin
by: Edwin, Siti Farah
Published: (2022)

Risk management and firm performance: an analysis of financial institutions in Malaysia
by: Adnan, Nur Ili Najihah
Published: (2019)

Access to credit, training, social capital and business performance of women entrepreneurs in Perlis
by: Shazwani, Othman
Published: (2019)

Mediating role of resilience in the relationships of social capital, commitment and career success of entrepreneurs in Nigeria
by: Isyaku, Salisu
Published: (2018)

Investigating success factors of women entrepreneur in Pasar Besar Siti Khadijah Kota Bharu
by: Aqiilah Nawwar, Mohamad
Published: (2025)

The implication of short selling mechanism on firm value and innovation performance for listed companies in growth enterprises market in China
by: Wenzhen, Mai
Published: (2026)

Innovation practices and performance of manufacturing SMEs in Kedah
by: Azrul, Abdullah
Published: (2017)