Kurnia, R. D. (2026). A reconciliation model for managing negative electronic word-of-mouth in maintaining online reputation based on users’ perspective. Universiti Teknologi Malaysia.
Chicago Style (17th ed.) CitationKurnia, Rizka Dhini. A Reconciliation Model for Managing Negative Electronic Word-of-mouth in Maintaining Online Reputation Based on Users’ Perspective. Universiti Teknologi Malaysia, 2026.
MLA (9th ed.) CitationKurnia, Rizka Dhini. A Reconciliation Model for Managing Negative Electronic Word-of-mouth in Maintaining Online Reputation Based on Users’ Perspective. Universiti Teknologi Malaysia, 2026.
Warning: These citations may not always be 100% accurate.