Items where Author is "(DR.), LOKE SIEW PHAIK"
![[up]](/style/images/multi_up.png)
Up a levelGroup by: Item Type | No Grouping
Number of items: 1.
(DR.), LOKE SIEW PHAIK (2008) TQM and Service Quality: A Survey of Commercial Banking Industry in Malaysia. International Journal of Services, Economics and Management, 11 (11). ISSN 1028-8880