Internal service quality in IT service management: insights from the perspective of IT service employees
In this Digital Transformation era, businesses are continually finding and implementing technology to run their business productively and efficiently. A service framework must be in place to support the end-users in optimizing the usage of ICT systems, and in managing the service delivery of the ICT...
| मुख्य लेखक: | |
|---|---|
| स्वरूप: | थीसिस |
| भाषा: | अंग्रेज़ी |
| प्रकाशित: |
2021
|
| विषय: | |
| ऑनलाइन पहुंच: | https://etd.uum.edu.my/9610/1/s900883_01.pdf |