Enhancing customer loyalty programs: a study case of Telekom Malaysia Kota Bharu / Ahmad Hafiz Che Hashim
In the world of telecommunication, consumers typically patronize multiple service providers, which leave service providers striving to earn a greater portion of consumer expenditures. The purpose of this paper is to find out the principle issues toward enhancing loyalty programs on customer purchasi...
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| Format: | Thèse |
| Langue: | anglais |
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2011
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| Accès en ligne: | https://ir.uitm.edu.my/id/eprint/33033/1/33033.pdf |